Problem-Solving (PRO) - Problems are at the centre of what many people do at work every day. Whether you're solving a problem for an internal customer or external customer (Customer concerns or complaints), Operational issues or Quality issues (Re-work, Repair, Scrap), Warranty claims or Field rejections or returns or discovering new problems to solve, the problems you & your organization face can be large or small, simple or complex, and easy or difficult. Problem-solving skills are vital to identify a problem, determine its cause, and figure out all possible solutions to solve the problem. We teach you the steps, processes and techniques involved in the Problem-Solving process.